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Customer Complaint Specialist
3 months ago
Role Overview
We are seeking a dedicated individual with a strong commitment to customer satisfaction and an aptitude for resolving issues to take on the position of Complaint Co-ordinator. In this pivotal role, you will be instrumental in our efforts to address customer grievances promptly and effectively.
Key Responsibilities
In this newly established position, you will:
- Document customer complaints meticulously and conduct comprehensive investigations.
- Collaborate with various departments to ensure all issues are resolved to the satisfaction of our clients.
- Utilize your analytical skills to identify complaint trends and propose enhancements to improve the overall customer experience.
On a daily basis, you will manage customer complaints through various channels, ensuring that each interaction is documented thoroughly. Keeping customers informed and addressing their concerns with empathy will be crucial, as will your commitment to continuous improvement.
What You Bring
The ideal candidate will possess:
- Experience in a customer service complaint handling role, ideally within a multi-channel environment.
- Exceptional attention to detail and accuracy.
- Strong collaborative skills to work effectively with cross-functional teams.
- Familiarity with administrative duties, including record maintenance and report generation.
Benefits
We are committed to supporting our employees in achieving their best performance, offering a comprehensive benefits package that includes:
- Flexible hybrid working arrangements to promote a healthy work-life balance.
- 25 days of annual leave, plus bank holidays, with the option to purchase additional days.
- Private medical insurance and a healthcare cash plan.
- A salary sacrifice pension scheme with contributions from both employee and employer.
- Performance-related pay opportunities.
- Up to five paid volunteering days each year.
- An Employee Assistance Programme to support your well-being.
About IOSH
The Institution of Occupational Safety and Health (IOSH) is the leading Chartered body for safety and health professionals worldwide. We value diversity in thought, culture, and background, and strive to create an inclusive environment where everyone is respected and valued.
We are proud to be a disability confident employer, guaranteeing interviews for all disabled applicants who meet the essential criteria for the role.
Application Process
To apply, please prepare an updated CV and be ready to answer some application questions that will help us understand your experience better.
For more information about IOSH and our commitment to health and safety professionals globally, please visit our website.
