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Technical Support Engineer

2 months ago

Manchester, United Kingdom Hyqoo Full time
Job Overview

Hyqoo is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Respond to and resolve IT support tickets in a timely and efficient manner, adhering to our service level agreements.
  • Provide comprehensive support for a variety of mobile devices, including Android, iPhones, and iPads, as well as desktops and laptops.
  • Assist with hardware setups and software support for new employees, visitors, and contractors.
  • Manage identities and access to our systems using Active Directory, Okta, and other Identity and Access Management tools.
  • Conduct regular hardware inventory checks and monitor assets to ensure timely updates and maintenance.
  • Offer technical support for conference rooms, audio-visual equipment, and company events.
  • Monitor and maintain the health and security of our local IT infrastructure.
  • Collaborate with 3rd party vendors for hardware support and maintenance, including local RMAs.
  • Work closely with our internal Epic IT teams to support and enhance our internal systems.

Technical Requirements:

  • Expertise in diagnosing complex IT problems and implementing solutions.
  • Understanding of desktop architecture and the ability to build and repair custom desktops.
  • Familiarity with remote support tools and maintaining desktop documentation.
  • Knowledge of incident troubleshooting and escalation processes.
  • Basic grasp of network protocols and troubleshooting for wireless, LAN, and WAN networks.
  • Server room/data center experience, including maintenance and proactive system monitoring.
  • Proficiency in Windows 10/11 and Server 2008/2012/2016/2019.
  • Hands-on experience with Mac OS and MDM tools.
  • Competence in supporting video conferencing solutions.
  • Scripting skills in PowerShell, Python, or similar languages.
  • Familiarity with version control systems.