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Reservations Supervisor

2 months ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role:

The Reservations Supervisor will be responsible for ensuring the smooth operation of the reservations department, including managing guest bookings, supervising colleagues, and maintaining high standards of service.

Key Responsibilities:

  • Ensure accurate and efficient guest booking processes, including personalized information.
  • Supervise colleagues in the absence of the manager, maintaining departmental standards and methods of service.
  • Respond to guest inquiries and resolve issues in a professional and timely manner.
  • Stay up-to-date with operating systems, including Avaya, Opera, Amadeus, Reserve, and Tiger Uno.

About Hyatt Regency London – The Churchill:

Located in the heart of London's West End, Hyatt Regency London – The Churchill offers 440 sophisticated guestrooms, 11 meeting spaces, and a range of dining options, including seasonal British dishes and Afternoon Tea at The Montagu.

What We Offer:

  • Complimentary nights at Hyatt Hotels worldwide.
  • Discounted hotel stays for you and your family and friends.
  • Free meals on duty.
  • 50% discount on food and beverages when dining as a guest.
  • Uniforms provided and laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • Continuous learning and development opportunities.

Join a Team That Cares:

At Hyatt, we believe in empathy, integrity, respect, inclusion, experimentation, and wellbeing. We're passionate about diversity, equity, and inclusion, and we're committed to making travel more human, connected, and sustainable.