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Senior Administrative Services Coordinator

2 months ago

Gillingham, Kent, United Kingdom Medway Community Healthcare Full time

Position Overview

Are you a skilled administrator with a passion for excellence? Do you possess the ability to handle inquiries with outstanding communication and customer service skills? If you have advanced typing abilities and a track record of generating precise and timely reports, this role may be ideal for you.

We are seeking a proactive and dedicated administrator who exhibits strong interpersonal skills and is adaptable in providing support to a clinical team. The primary objective is to deliver administrative assistance to an integrated discharge team, ensuring the safe and efficient transition of patients from the hospital to suitable care environments.

Key Responsibilities

  • Coordinate administrative functions for the team, collaborating to achieve common objectives.
  • Support clinical discharge practitioners and community partners to ensure the safe and timely transfer of patient care.
  • Prioritize the service user’s needs in all activities, delivering quality and value in service.

About Us

What We Offer

  • Join a forward-thinking and innovative organization focused on both patient and staff welfare.
  • Engage in opportunities for professional development and service enhancement.
  • Receive comprehensive in-service training, one-on-one supervision, and regular performance reviews.
  • Enhance your skills within a supportive and friendly team environment.

We value flexible working arrangements and encourage discussions on how we can accommodate your needs while ensuring the best outcomes for our patients and the organization.

Additional Information

  • Informal visits can be arranged upon request.
  • We offer a choice between two pension schemes.
  • We promote health and safety measures, including vaccination recommendations for staff.

Job Responsibilities

  • Communication and Relationship Management
  • Effectively manage internal and external inquiries, showcasing excellent communication and customer service skills.
  • Provide and interpret complex information, ensuring clarity and understanding.
  • Handle sensitive or confidential inquiries with professionalism and discretion.
  • Demonstrate strong interpersonal skills, negotiating effectively with staff and service users.
  • Communicate proficiently with various stakeholders, including local authorities and healthcare providers.
  • Prepare and distribute daily reports to relevant teams, detailing discharge plans for patients.
  • Maintain and update bed capacity systems as required.
  • Support clinical practitioners in managing sensitive inquiries and escalating issues when necessary.
  • Coordinate bed allocations and participate in decision-making processes as needed.
  • Serve as the primary contact for all discharge referrals from the hospital.

Knowledge, Skills, and Experience

  • Possess a diploma or extensive experience in office and administrative procedures.
  • Hold an NVQ Level 3 in business administration or customer care; Level 4 is desirable.
  • Demonstrate proficiency in IT applications and systems.
  • Exhibit advanced keyboard skills and familiarity with various software programs.
  • Show evidence of ongoing personal development.
  • Be adept in Microsoft Office applications.

Analytical and Organizational Skills

  • Utilize initiative to make informed decisions based on analysis of various options.
  • Independently manage routine business matters and escalate concerns appropriately.
  • Prioritize tasks effectively to manage workload efficiently.

Physical and Emotional Requirements

  • Exhibit advanced typing skills for regular computer use.
  • Demonstrate the ability to multitask in a fast-paced environment.
  • Maintain confidentiality and treat all individuals with respect and dignity.

Qualifications

  • Essential: NVQ Level 3 in Business Administration or equivalent experience.
  • Desirable: NVQ Level 4 or Diploma in Business Administration.

Experience

  • Essential: Previous experience in a healthcare setting and familiarity with current IT systems.
  • Desirable: Evidence of continuing professional development.

Core Values

  • Commitment to caring and compassion, delivering quality and value, and fostering partnerships.