Supervisor, Full-Time Position
3 weeks ago
The Supervisor plays a pivotal role in ensuring a customer-centric approach on the sales floor, providing exceptional floor supervision. As a key member of the team, the Supervisor will contribute to maximizing store productivity and profitability by assisting in team development, goal setting, and ensuring compliance with Kate Spade standards.
Key Responsibilities- Creates a high-energy, sales-focused environment that exceeds customer expectations.
- Ensures all customers receive exceptional service in line with Kate Spade's approach standards.
- Inspires the team to meet and exceed performance standards, fostering a culture of excellence.
- Takes initiative to address development needs, driving growth and improvement.
- Maintains a confident and commanding presence on the sales floor, setting a positive tone for the team.
- Acts as a champion for the team, advocating for their needs and concerns.
- Builds strong partnerships with team members, promoting collaboration and open communication.
- Represents the Kate Spade brand with integrity and professionalism in all interactions.
- Proven experience in a retail service environment, preferably in a management role.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and staff.
- Flexibility to work a variety of schedules, including nights, weekends, and public holidays, to meet business needs.
- Courage: Provides direct, actionable feedback to others, and is not afraid to take necessary action.
- Creativity: Generates innovative ideas and solutions, and is seen as original and value-added in brainstorming settings.
- Customer Focus: Prioritizes customer needs and expectations, and uses customer feedback to drive improvements.
- Dealing with Ambiguity: Effectively copes with change, and is comfortable with risk and uncertainty.
- Drive for Results: Consistently exceeds goals, and is driven to achieve results.
- Interpersonal Savvy: Builds strong relationships with colleagues and customers, and is adept at navigating complex social situations.
- Learning on the Fly: Quickly adapts to new situations, and is open to learning and growth.
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