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Commercial Data Analyst
1 month ago
At Halfords, we're dedicated to inspiring and supporting a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. Our commitment is to provide our customers with an integrated, unique, and convenient service experience, from e-bike and electric vehicle servicing to on-demand solutions.
The teams at our Redditch Support Centre work closely with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
About the RoleAs a Commercial Data Analyst, you'll play a crucial role in analysing complex datasets to drive business improvements, optimise efficiency, and improve customer experience. Collaborating with the Quality, Returns, and ESG teams, you'll maintain reports and data workflows in Power BI, using advanced SQL, DAX, and Excel skills. You'll also automate processes and deliver insights aligned with business goals.
Key Responsibilities- Manage and deliver precise and timely reports for the Quality Team, ESG, and Commercial Returns, driving improvements in product performance, customer satisfaction, compliance, and commercial returns agreements.
- Develop and sustain a schedule of quarterly, monthly, and weekly reports, including dashboards and regular updates.
- Recommend, design, and implement enhanced reporting solutions and system improvements, such as automation.
- Undertake ad hoc projects or tasks within the scope of the Product Quality analysis or improvement.
- Exhibit a dedication to innovation and continuous improvement in data analytics and business ethics.
- Participate actively in training and mentorship programs to expand skills and knowledge.
- BSc graduate in Data Science or Analytics, or similar.
- Up to 5 years in a similar role in a commercial environment.
- Highly proficient in Spark SQL, Azure Databricks, Excel, MS Office 365, and Power BI.
- Knowledge of SAP BW, Alteryx.
- Practical experience in extracting, cleaning, and reporting data.
- Keen ability to identify discrepancies in large data sets.
- Exceptional attention to detail, capable of producing accurate work under tight deadlines.
- Ability to connect ideas and do things differently.
- Strong teamwork and collaboration skills.
We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
