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IT Support Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time £35,000
Job Title: 2nd Line IT Support Technician

We are seeking a skilled and experienced 2nd Line IT Support Technician to join our dynamic IT team. As a key member of our team, you will provide exceptional technical support to our staff, focusing on advanced and escalated issues.

Key Responsibilities:
  • Provide face-to-face and remote technical support to our staff, resolving complex technical issues.
  • Collaborate with the service desk manager to improve our IT systems and infrastructure, taking on projects that align with your interests.
  • Assist the IT team with daily tasks, contributing to a positive and efficient work environment.
  • Offer flexible support, adapting to changes in workload and team needs.
Requirements:
  • Previous experience in an IT support role, preferably in a 2nd line capacity.
  • Technical skills: Windows Server 2016 and 2022 in a hybrid environment, Office 365 (Intune, SharePoint, and Exchange), and desktop hardware.
  • Networking knowledge: Understanding of networking, including firewall configuration, VLANs, DHCP, and DNS troubleshooting.
  • Strong communication and organizational skills, with a passion for helping others and providing great service.
What We Offer:
  • A competitive salary.
  • 25 days of holiday plus bank/public holidays.
  • An additional 3 days off over the festive period.
  • Access to our Employee Assistance Programme.
  • A company pension scheme.
  • Life cover at 3x salary.
  • A company bonus scheme.