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Student Experience Team Leader

2 months ago

Leeds, Leeds, United Kingdom Unite Students Full time

Job Summary:

We are seeking a highly motivated and customer-focused Student Experience Team Leader to join our team at Unite Students. As a Student Experience Team Leader, you will be responsible for delivering exceptional customer service and creating a welcoming community for our students.

Key Responsibilities:

  • Lead a small team of Student Experience Team Members to provide day-to-day support to students, including resolving issues and providing information on university services.
  • Work closely with the property management team to ensure the smooth operation of the property, including maintaining high standards of cleanliness and safety.
  • Develop and implement initiatives to enhance the student experience, such as organizing events and activities to promote community engagement and well-being.
  • Collaborate with other teams to provide support and guidance to students, including academic and personal support.
  • Contribute to the development of policies and procedures to ensure compliance with regulatory requirements and company standards.

Requirements:

  • Proven experience in customer-facing roles, with a strong track record of delivering excellent customer service.
  • Ability to lead and motivate a team to achieve high standards of customer service and community engagement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with students, colleagues, and external partners.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues and make informed decisions.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the business and students.

What We Offer:

  • A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
  • Opportunities for career development and progression, including training and development programs.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including a healthcare cash plan, an employee assistance program, and a wellbeing platform.