Operations Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom WebBeds Full time
About the Role

We are seeking a highly skilled and experienced Operations Executive to join our team at WebBeds. As an Operations Executive, you will play a critical role in the successful operation of our groups business, working closely with our Product Team to deliver exceptional customer experiences.

Key Responsibilities
  • Group Operations: Assume total responsibility of a booking at 40 days prior, undertaking 40 days check and making further adjustments as necessary.
  • Customer Service: Achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end client's perspective.
  • Financial Management: Ensure the financial details of all bookings are accurate and up to date within the Tourplan platform.
  • Client Relationships: Develop relationships with clients and become the principal point of contact for them, qualifying, quoting, and operating their tours.
  • Team Collaboration: Work closely with the Product Team to provide them with all necessary tools to book services and hotels correctly and according to the offers confirmed to our agents.
Requirements
  • Fluency in English
  • Commercial Awareness
  • Results-Driven
  • Excellent Organisational Skills
  • Tourism-Related Degree
  • Further Second Language(s)
  • Tourism Industry Experience
About Us

WebBeds is a global company offering ground services to the travel industry. We are a wholesale travel organization with a dynamic environment and opportunities for growth and development.


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