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Customer Service Consultant

2 months ago

Leicester, United Kingdom Octane Recruitment Full time
Customer Service Consultant Position

Salary:
Basic - £26,000 OTE £35,000

Working Hours:
Monday to Friday 7:30 AM - 5:30 PM OR 8:00 AM - 6:00 PM, with 1 in 2 Saturday mornings (08:00 AM - 12:00 PM)

Are you a skilled customer service consultant seeking to join a dynamic aftersales team? We are looking for individuals who are dedicated to both employee and customer satisfaction.

This is a significant opportunity for you to establish your career and grow within a supportive environment.


Benefits:
- 32 Days of Annual Leave (including public holidays), increasing with tenure
- Discounts on shopping, gym memberships, and dining experiences
- Competitive bonus structures
- Health cash plan for employees and their dependents, providing immediate access to online healthcare services, as well as financial support for health, wellness, and dental care

Role Overview:

The position demands exceptional organizational abilities, meticulous attention to detail, and a commitment to quality.

As the primary contact for clients, the role requires a proactive and enthusiastic individual with outstanding communication skills.

  • Scheduling and coordinating customer vehicles for service appointments.
  • Engaging with current clientele.
  • Promoting and marketing our dealership's services and products.
  • Ensuring complete customer satisfaction.
  • Assisting in meeting sales objectives as outlined by the Aftersales Service Manager.

Requirements:
  • Adhere to Health & Safety Regulations.
  • Follow company administrative protocols, including clocking in and completing job cards.
  • Deliver work of the highest standard consistently.
  • Ability to operate efficiently in a fast-paced environment.
  • Polite demeanor and willingness to go above and beyond for customers.

If you have any inquiries, please submit your application for further discussion regarding this opportunity and your qualifications.

All applications will be treated with the utmost confidentiality, and we will not share your CV without prior consultation.


Consultant:
Danielle Kingston

Octane Recruitment specializes in the Automotive, Motor Trade, Engineering, OEM, and related sectors, recruiting across the UK for various roles in Service, Aftersales, and Parts.