Business Development Manager
1 week ago
We are seeking a highly motivated and experienced Business Development Manager to join our team at Mulberry Recruitment. As an Account Manager, you will be responsible for growing our business within existing accounts, increasing market share and revenue opportunities.
Key Responsibilities- Revenue Growth: Strive to exceed quarterly and annual sales targets for existing accounts.
- Customer Retention: Maximise customer retention by maintaining and strengthening customer relationships.
- Business Development: Work closely with Business Development and relevant channel partners to win and onboard new customers.
- Portfolio Management: Adopt a portfolio management approach to high-spending accounts, reviewing performance on a quarterly and annual basis, formulating relationship plans to grow SoW, and enhance the customer experience.
- Opportunity Development: Proactively develop and manage a pipeline of opportunities, including customer asset renewals and understanding requirements to enable a targeted proposal that will lead to sales.
- Contract Value Maximisation: Maximise the contract value of all sales engagements, using the company product pricing policy.
- Presentation and Communication: Prepare, arrange and carry out high-quality on-brand presentations to existing customers and channel partners.
- Forecasting and Reporting: Provide data-led and objective weekly forecasting and ensure the MS Dynamics CRM is always updated to ensure that wider teams have the necessary information to fulfill customer requirements.
- Team Collaboration: Contribute and collaborate on ideas, opportunities, and blockers as part of your immediate team and the wider group on topics such as passing leads, sharing information on market and pricing trends to dominate market share.
- Feedback and Support: Provide ongoing constructive feedback to colleagues at all levels contributing to continual improvement and growth, and support colleagues as needed through active listening and asking relevant questions.
- Proven Track Record: A proven track record of success within an Account Management role with focus on revenue, growth, and customer retention, ideally working within a channel or vendor AV or creative industry setting.
- Channel Partner Experience: Experience in working with channel partners.
- Product Mindset: Demonstrates a natural product mindset, offering value-add customer solutions.
- Presentation Skills: Skilled presenter, able to adapt an approach to suit a wider-ranging customer base.
- Commercial Acumen: Business-level language skills and able to converse confidently via telephone, face-to-face, and via email. Commercially minded, able to articulate and present solutions that demonstrate clear value.
- Negotiation Skills: Strong negotiation skills, responsive and creative in delivery.
- Industry Knowledge: Keeps on top of industry developments and trends and shares knowledge with wider teams.
- Leadership and Influence: Can negotiate and influence at all levels and build credible external networks.
- Resilience and Adaptability: Resilient and tenacious, able to work at pace and adapt to change.
- Customer Focus: Demonstrates a customer-first approach and is proactive in resolving any challenge they are faced with.
- Attention to Detail: High attention to detail and level of accuracy with the ability to work in an agile environment using MEDDIC (training will be provided).
- CRM Experience: Familiar with CRM systems, MS Dynamics experience is highly desirable.
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