Collections Specialist

1 day ago


Swindon, Swindon, United Kingdom Thames Water Full time
Customer Support Role at Thames Water

We are seeking a skilled and empathetic Collections Advisor to join our team at Thames Water. As a Collections Advisor, you will play a vital role in supporting customers through challenging times, ensuring their well-being and financial stability.

Key Responsibilities:
  • Engage with Customers: Listen to customers' billing enquiries and disputes, handling each interaction with empathy and efficiency.
  • Organise Collections: Tailor payment plans to meet customers' financial circumstances, considering affordability and financial stability.
  • Foster Positive Experiences: Ask thoughtful questions to make customers feel heard and supported, promoting a positive experience.
Work Environment:

Our Collections Advisor will work in a hybrid environment, with flexible working hours between 8 am and 8 pm, Monday to Friday. The shift pattern will be as follows:

  • 8.00 am – 3.45 pm
  • 8.30 am – 4.15 pm
  • 9.00 am – 4.45 pm
  • 9.30 am – 5.15 pm
  • 10.00 am – 5.45 pm
  • 12.15 pm – 8.00 pm

Join our team at Thames Water and make a positive impact on customers' lives.



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