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Product and Pricing Data Specialist
2 months ago
About nGeneration
nGeneration is a leading provider of field service maintenance solutions for the retail and hospitality industries across the UK. With over 22 years of experience, we support major hospitality chains through our dedicated team of Field Service Engineers and a state-of-the-art headquarters facility in Tipton, Midlands. Our 'behind the scenes' staff work diligently to provide comprehensive support and resources to our engineers, ensuring they can deliver exceptional service.
Our Work Environment
We offer a modern and collaborative work environment with several perks:
- Modern office setting
- Complimentary meals provided
- Growth opportunities
The Role: Product and Pricing Data Administrator
We are seeking an enthusiastic and detail-oriented individual to join our data function as a Product and Pricing Data Administrator. You will play a crucial role in collecting, configuring, and testing data while providing direct support to our valued customers.
Responsibilities:
- Collaborate with customers during data meetings and provide training on system functionality to the service desk.
- Communicate effectively with customers and internal stakeholders to discuss data delivery timelines and ensure outstanding information is addressed promptly. Provide updates to Account Managers regarding any potential issues.
- Maintain an updated customer-specific Data Dictionary and share it with the service desk for operational and functional changes.
- Plan new system rollouts, including managing test kits and conducting functionality testing for both customer sites and internal departments.
- Validate all data requests, communicate any gaps or inaccuracies to ensure timely execution and testing within customer Service Level Agreements (SLAs).
- Adhere to nGeneration policies and procedures while remaining calm and positive. Complete assigned tasks within the required timeframe and be available for data-related escalations outside of regular business hours.
- Manage all data queries within customer SLAs.
- Maintain a daily data tracker by customer for month-end invoicing.
Requirements:
- Previous experience in a similar role.
- Strong technical and troubleshooting skills.
- Knowledge of EPoS systems is beneficial.
- Exceptional attention to detail and ability to follow instructions accurately.
- Excellent communication skills and the ability to work effectively as part of a team.
- A willingness to learn quickly and adapt to new technologies.
