Remediation Specialist

3 weeks ago


Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time
About the Role

We're seeking a skilled Remediation Analyst to join our team at Nucleus Financial. As a Remediation Analyst, you'll play a critical role in resolving issues and achieving great customer outcomes. Your attention to detail, analytical skills, and passion for doing the right thing will make you a valuable asset to our team.

Key Responsibilities
  • Investigate issues to establish what went wrong and identify the impact on customers
  • Determine the calculation approach to assess the impact on each customer and specify the data required to perform the calculations
  • Perform calculations using available tools and identify improvements to prevent recurring errors
  • Collaborate with different areas of the business to drive action and improve processes
Requirements
  • Previous experience in the financial services industry, ideally in trading or investments
  • Excellent Excel skills, including vlookups, pivot tables, and formulas
  • Strong attention to detail and ability to specify data requirements
  • Excellent communication skills, both written and verbal
  • Ability to quickly understand material issues and find effective solutions
About Us

Nucleus Financial is committed to helping make retirement more rewarding. Our purpose drives everything we do, and we're passionate about building a platform that delivers exceptional customer outcomes. We believe in empowering our employees to take ownership and make a real impact.

We're a fast-paced and exciting environment where you'll have the opportunity to grow and develop your skills. Our culture is built on trust, respect, and collaboration, and we're committed to creating a workplace that's inclusive and diverse.



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