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Assistant Service Manager

2 months ago

Dagenham, United Kingdom Pybus Recruitment Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Service Manager to join our team at Pybus Recruitment. As a key member of our service department, you will be responsible for assisting the Aftersales Manager in the effective management of the dealership's aftersales function.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our diverse customer base, ensuring a positive impression of our company and our values.
  • Resource Optimization: Maximize the use of available resources to ensure the department is run in the most effective manner, driving efficiency and productivity.
  • Team Leadership: Lead by example, motivating and guiding team members to achieve their business goals and deliver exceptional results.
  • Problem-Solving: Anticipate and identify customer needs, resolving problems and exceeding customer expectations through relationship building and proactive communication.
  • Product Knowledge: Demonstrate exceptional product knowledge, communicating effectively with customers to build long-term, profitable relationships.
  • Process Improvement: Identify opportunities for reducing waste, improving quality, and increasing efficiency, implementing changes to drive business growth and success.
Requirements
  • Proven experience in a main dealer or similar service environment.
  • Strong leadership and team management skills, with the ability to motivate and guide team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Full and valid driving license.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Generous annual leave entitlement and flexible working arrangements.
  • Access to industry-leading training and development programs.
  • Discounts on service, bodyshop, and parts.
  • Employee vehicle purchase scheme.
  • Cycle to work purchase scheme.
  • Access to Perks at Work discount website.