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Retail Account Manager

2 months ago


Bishop's Stortford, Hertfordshire, United Kingdom The Delta Group Full time
About the Role

This is a dynamic role that will be split between our client site and our head office, requiring a 5-day workweek commitment.

About The Delta Group

We are a leading visual communications specialist delivering innovative marketing services to brands and retailers globally. Our model combines insight, creative, production, execution, and optimization to provide clients with a broad range of effective and impactful point-of-purchase visual communications.

We are invested in understanding the complex challenges facing brands and retailers, and our services are designed to navigate this complexity and boost competitiveness across multiple markets and languages. As an owner-managed and independent company, we have the agility of a small business and the resources of a large one.

We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative/design, POS print, signage, warehousing, and underpinned by our proprietary technology platform. Our Client Services team is comprised of experienced and knowledgeable individuals who strive to make a difference every day.

Key Responsibilities

  • Project manage jobs from start to finish, ensuring attention to detail and alignment with client requirements and Delta business processes.
  • Take briefs from the client and ensure all relevant information is captured.
  • Utilize technology platforms such as Delta's proprietary campaign planning system and integrated business management system to create production briefs, manage library requirements, auto-artworking, and proofing functionality.
  • Continually look for process improvements that benefit the client and your development, discussing with your line manager and taking ownership in finding solutions.
  • Manage client expectations and aim to deliver exceptional service.
  • Build and develop excellent relationships with client stakeholders and internal teams to ensure a two-way flow of information and all teams are working together to deliver for the client.
  • Take a hands-on approach to issue resolution with the client and internal teams.
  • Continually look for opportunities to broaden Delta's services to your client and ask for support from other Delta team members as needed.

Requirements

  • Project management experience, comfortable working to critical paths and managing expectations and risk.
  • Good interpersonal and communication skills.
  • Ability to prioritize work to meet client needs.
  • Accuracy and attention to detail.
  • Experience in business/project reporting.
  • Good IT literacy.
  • Efficient MS Office skills, particularly Excel.