Mobile Parking Enforcement Officer

2 weeks ago


Manchester, United Kingdom Horizon Parking Ltd Full time
Job Description

Company Overview

Horizon Parking Ltd is a leading car park management company, providing a range of services nationwide. We are committed to being an Employer of Choice, with a strong focus on our core values of pride, innovation, and growth.

Job Summary

We are seeking a reliable and trustworthy Mobile Parking Enforcement Officer to join our team in Manchester and surrounding areas. As a key member of our team, you will be responsible for enforcing parking regulations, providing excellent customer service, and maintaining a professional image.

Key Responsibilities

  • Enforce parking regulations and issue charges as required
  • Manage and maintain the local route planning system
  • Complete first-line maintenance of parking equipment and report any faults
  • Restock machines with tickets and consumables
  • Patrol and monitor car parks to ensure they are tidy and clean
  • Provide excellent customer service and assist customers as needed
  • Develop relationships and communication with onsite clients
  • Maintain a professional image when dealing with third parties
  • Carry out duties in line with company health and safety policies and follow safe working practices
  • Manage abuse of parking facilities and report anti-social behavior
  • Support the management team in reaching company goals and key performance indicators

Requirements

  • Full UK driving license
  • Strong customer service skills
  • Excellent interpersonal and networking skills
  • Good verbal and listening communication skills
  • Effective time management skills
  • Basic IT, literacy, and numeracy skills
  • Pro-active and self-motivated
  • Good understanding of role and requirements of our customers
  • Sensitive and practical approach to enforcement
  • Understanding of diversity of our customers and colleagues


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