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Principal - Digital Transformation Specialist

2 months ago

Sheffield, Sheffield, United Kingdom ClickJobs Full time

About ClickJobs: We are a leading executive search firm specializing in mid-senior to senior/CXO roles within the offshoring and outsourcing, digital, and ITES sectors.

About the Company: Our Client is a global leader in optimizing the customer experience lifecycle, digital transformation, and business process management with deep domain expertise in automation, analytics, and artificial intelligence.

  1. Client Engagement: Partner with clients to evaluate their business operations, systems, and processes, identifying optimization opportunities through digital solutions (Automation, AI, Analytics). Create and deliver customized digital transformation strategies and roadmaps.
  2. Pre-Sales: Lead customer proposals by identifying, costing, and recommending digital technologies, platforms, and tools to enhance operational efficiency, customer experience, and data-driven decision-making.
  3. Technology and Innovation: Stay updated on the latest digital trends, technologies, and best practices.

Core Competencies:

  1. Business Development: Extensive multi-sector experience in a fast-paced CX, BPO, or Hi-Tech/Digital sales environment, with a proven track record in delivering client proposals and presentations.
  2. Leadership: Demonstrated ability to lead local and global virtual teams of internal colleagues and external partners, producing high-quality inputs for bids, internal governance, and audits.
  3. Delivery: Capable of producing work under aggressive timelines and pressure, meeting demanding executive-level expectations for quality, accuracy, and completeness.
  4. Analysis: Skilled in diagnosing situations or problems, breaking down work and products, and applying design thinking tools and methods to discover new possibilities and create compelling business cases.
  5. Selling: Expertise in crafting value message statements, identifying win themes and customer priorities, developing stakeholder relationships, building partner alliances, and supporting deals to closure.

Technical Competencies:

  1. Bachelor's Degree: Preferably in Business, Information Technology, Computer Science, or a related field.
  2. Experience: Over 10 years in software development and/or digital transformation, with at least 5 years in a pre-sales role.