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Technical Support Specialist

2 months ago

Loughborough, Leicestershire, United Kingdom The Access Group Full time
About the Role

We're seeking a skilled Technical Support Engineer to join our team at The Access Group. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via various channels, including ticket portal, phone, and email.
  • Develop and maintain a deep understanding of our software and its debugging tools to resolve complex technical issues.
  • Collaborate with internal stakeholders to identify and implement process improvements and develop new service offerings.
  • Ensure that support quality meets our high standards by delivering against and exceeding objectives.
Requirements
  • Strong analytical and problem-solving skills, with the ability to grasp technical concepts and new product functionality quickly.
  • Familiarity with APIs and investigating API data.
  • Flexibility and pragmatism, with the ability to self-plan and respond to shifting priorities.
  • Excellent communication and customer service skills.
About Us

The Access Group is a leading provider of business management software to small and mid-sized organisations. We're committed to creating a welcoming and inclusive environment where everyone can thrive. If you're passionate about delivering exceptional customer service and technical expertise, we'd love to hear from you.