Customer Service Liaison
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service to our residents and clients.
Key Responsibilities- Develop Strong Relationships: Build and maintain effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, and the local community.
- Resident Inductions: Conduct individual resident inductions, including introductions to our process, scope of works, property condition surveys, and personal belongings condition surveys.
- Access Arrangements: Agree access arrangements with residents and book appointments to enable our work to their homes.
- Customer Care: Carry out customer care duties between clients, SBS, tenants, and sub-contractors.
- Collaboration: Collaborate with other project stakeholders as required.
- Customer-Facing Experience: 1 year of experience in a customer-facing role within the building industry.
- Driving License: A full driving license and ability to drive where required by the company.
- Communication Skills: Good level of written and oral English.
- Social Skills: Strong social skills and high levels of emotional intelligence.
- Competitive Salary: £27,000 to £28,000 per annum, plus car allowance of £3,000 per annum.
- Enhanced Pension Contributions: Enhanced employer pension contributions.
- Training Opportunities: Access to training and development opportunities.
Full-time, permanent contract.
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