Customer Service Liaison

1 week ago


Wrexham, Wrexham, United Kingdom Sustainable Building Services Full time £27,000 - £28,000
Job Opportunity at Sustainable Building Services

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service to our residents and clients.

Key Responsibilities
  • Develop Strong Relationships: Build and maintain effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, and the local community.
  • Resident Inductions: Conduct individual resident inductions, including introductions to our process, scope of works, property condition surveys, and personal belongings condition surveys.
  • Access Arrangements: Agree access arrangements with residents and book appointments to enable our work to their homes.
  • Customer Care: Carry out customer care duties between clients, SBS, tenants, and sub-contractors.
  • Collaboration: Collaborate with other project stakeholders as required.
Requirements
  • Customer-Facing Experience: 1 year of experience in a customer-facing role within the building industry.
  • Driving License: A full driving license and ability to drive where required by the company.
  • Communication Skills: Good level of written and oral English.
  • Social Skills: Strong social skills and high levels of emotional intelligence.
Benefits
  • Competitive Salary: £27,000 to £28,000 per annum, plus car allowance of £3,000 per annum.
  • Enhanced Pension Contributions: Enhanced employer pension contributions.
  • Training Opportunities: Access to training and development opportunities.
Contract

Full-time, permanent contract.



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