Tenant Liaison Officer

1 week ago


Wrexham, Wrexham, United Kingdom Fawkes and Reece Full time
About the Role

We are seeking a highly skilled Tenant Liaison Officer to join our client, a reputable Social Housing Contractor, on a permanent basis. As a key member of the team, you will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities
  • Pre-Entry Visits and Inductions: Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants.
  • Tenancy Agreement Management: Collect tenancy agreement/approval forms and maintain accurate records.
  • Resident Support: Visit tenants in their homes to advise them on work schedules and provide support as needed.
  • Problem Resolution: Act as the main point of contact and resolve any problems or queries that tenants may have.
  • Community Engagement: Establish working relationships with neighbourhood housing associations and attend tenant forum meetings to advise on works being carried out.
  • Customer Satisfaction: Monitor customer complaints and resolve any potential issues, ensuring high levels of customer satisfaction.
Requirements

To be successful in this role, you must have a strong and stable career in face-to-face customer service, ideally within the Housing or Construction sectors. A full driving licence and current CSCS Card are also essential.



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