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Logistics Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our cargo handling team, you will be responsible for providing exceptional customer service, coordinating with airlines and carriers, and ensuring the smooth operation of our cargo handling processes.
Key Responsibilities- Customer Service: Provide assistance with inquiries, resolve issues, and ensure customer satisfaction.
- Cargo Coordination: Process inbound and outbound flights, coordinate with carriers, and manage the transportation chain to schedule pickups.
- Documentation and Record Keeping: Maintain accurate records, ensure compliance with regulatory requirements, and capture data entries into our client and airline computer systems.
- Reporting and Discrepancies: Report on discrepancies and damages, and ensure all industry regulations, customs requirements, and shipping laws are compliant.
- Administrative Support: Provide general administrative tasks, including building relationships with customer airlines and their customers.
- Communication Skills: Excellent command of the English language in both written and verbal communication.
- Customer Service Experience: Proven customer service experience is essential for this role.
- Attention to Detail: Strong organizational skills and attention to detail are required to provide administrative support.
- Basic IT Skills: Basic IT skills are required to capture relevant information into the various airlines dedicated computer systems.
- Multi-Tasking: Ability to multi-task, work under pressure, and meet tight deadlines.
This role involves shift work, including nights, weekends, and holidays, as our business operates 24/7. Please note that if you are offered this position, you will be subject to a background check, including a criminal record check, 5-year employment history, and a drug & alcohol test.