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Accommodation Office Team Leader

2 months ago

Leicester, Leicester, United Kingdom Page Personnel Sales Full time
About Our Client

Page Personnel Sales is a reputable organisation in the Professional Services industry, known for delivering high-quality advice and service. Our client prides themselves on maintaining a robust team of professionals who work together to uphold their high standards.

Job Description

We are seeking a skilled Team Leader to lead our customer service team in delivering exceptional service. The successful candidate will be responsible for:

  • Implementing strategies to improve quality and productivity
  • Training and mentoring team members
  • Handling escalated customer complaints or enquiries
  • Monitoring and reporting on team performance
  • Collaborating with other departments to ensure consistency in service
  • Implementing and adhering to company policies
  • Participating in recruitment and appraisal processes

The ideal candidate will have:

  • Proven experience within a similar role
  • Proven leadership skills
  • Excellent communication and interpersonal skills
  • The ability to develop strategies to improve service and productivity
  • Experience in handling escalated customer complaints or enquiries
What's on Offer

We offer a competitive salary, ranging from £28,000 to £30,000 per annum, a vibrant and professional working environment, opportunities for growth and development, and a great benefits package.