Facilities Operations Manager

4 weeks ago

London, Greater London, United Kingdom Higher Capital Consulting Full time
About the Role:

We are seeking an experienced Facilities Management Contractor Supervisor to join our team at Higher Capital Consulting. As the Head of Facilities, you will play a pivotal role in overseeing the day-to-day management of our flagship location, with a specific focus on delivering outstanding front-of-house experiences.

Key Responsibilities:
  • Ensure that our reception and customer-facing services meet the highest standards, creating a welcoming, professional environment for clients, visitors, and employees alike.
  • Manage facilities operations, coordinate with multiple stakeholders, and ensure the building runs efficiently and safely.
  • Lead and manage all front-of-house services including reception, security, and visitor management, ensuring a seamless and professional experience for all guests.
  • Oversee daily operations at the head office, ensuring the facility is maintained to the highest standards in terms of cleanliness, safety, and overall presentation.
  • Develop and maintain strong relationships with key stakeholders, ensuring that the facilities and front-of-house services align with the company's image and culture.
  • Manage and mentor the front-of-house team, ensuring consistent performance, customer service excellence, and a proactive approach to handling visitor needs.
  • Ensure compliance with health and safety regulations and company policies, including risk assessments, fire safety, and security protocols.
  • Coordinate with vendors and contractors to manage services such as cleaning, maintenance, and security, ensuring timely and cost-effective solutions.
  • Monitor and manage budgets for facilities and front-of-house services, ensuring efficient resource allocation and cost control.
  • Develop and implement continuous improvement initiatives to enhance the customer and employee experience at the head office.
Requirements:
  • Proven experience in facilities management at a corporate or head office level, with a strong emphasis on front-of-house services.
  • Excellent leadership and team management skills, with experience leading front-of-house teams in a fast-paced, high-profile environment.
  • Strong understanding of health and safety regulations, building compliance, and security protocols.
  • Ability to manage multiple projects, stakeholders, and priorities while maintaining high service standards.
  • Experience in managing vendor relationships and service contracts.
  • Strong organizational and budgeting skills, with a focus on delivering cost-effective solutions without compromising service quality.
What We Offer:

A competitive salary and benefits package, as well as the opportunity to make a significant impact on our head office environment and shape the way facilities are managed and delivered.

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