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Healthcare Support Specialist

3 months ago

Devon, United Kingdom Devon County Council Full time

Location: Hybrid - Home/Nearest Office Base to home

About Devon County Council

The UK economy benefits immensely from the dedication of unpaid carers, contributing over £132 BILLION annually.

BUT WHO PROVIDES ASSISTANCE TO THESE CARERS?

You can.

At Devon County Council, we are committed to supporting over 30,000 unpaid carers, ensuring their health and wellbeing are prioritized.

We are one of the largest and most effective carer support services in the UK, dedicated to enhancing the health and wellbeing of individuals within the community.

We seek individuals who embody the right values, behaviors, and attitudes to work effectively with people during challenging times. This includes treating individuals with dignity and respect, reflecting on practices, and being part of a team dedicated to quality care and support.

If you consider yourself respectful, compassionate, and eager to make a meaningful impact in people's lives, we have an exceptional opportunity for you; come and be part of our dedicated and committed teams.

The Role
As a Healthcare Support Specialist, your daily responsibilities will be diverse and engaging. Here is a glimpse of what your role will encompass:

  • Assisting family members and unpaid carers when they or the individuals they care for have been discharged from medical facilities;
  • Conducting initial discussions with carers to navigate their journey through our services;
  • Performing initial evaluations with carers to identify needs arising from their caregiving roles, utilizing a strengths-based approach to address these needs;
  • Providing one-on-one wellbeing support for carers for up to six weeks following hospital discharge;
  • Working proactively to prevent hospital admissions by supporting carers.

Comprehensive details can be found in the Job Description.

The Person
Previous experience/qualifications:

  • Experience in delivering one-on-one advice or support within the Health and Social Care sector or a relevant role;
  • Demonstrated understanding of carers and their needs under the Care Act;
  • Excellent communication and interpersonal skills, with the ability to empathize with the needs of carers;
  • Proven experience in assessing and addressing client needs (including emotional) through support planning for short-term interventions;
  • Basic proficiency in using computers, databases, and relevant software;
  • Commitment to working in a carer-led and carer-focused manner, ensuring high-quality services;
  • Strong administration, organizational, and record-keeping skills, with the ability to write clearly and professionally;
  • Valid driving license or ability to meet travel requirements associated with the role;
  • Right to work in the UK.

A foundational understanding of the Care Act 2014 is preferred, but a willingness to learn and comprehend the Act is essential.

The Rewards
In addition to a competitive salary and an enhanced annual leave allowance (33 days per year, inclusive of Bank Holidays), you will gain access to a fulfilling career in the care sector. There will be exciting opportunities for growth and development throughout your employment, and you will be making a difference every day.

Our organization is dedicated to promoting inclusion and diversity in all our endeavors, encouraging all candidates who meet the requirements to submit their applications.

Devon County Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, expecting all staff and volunteers to share this commitment. This position is subject to an Enhanced DBS check.

It is a criminal offense for individuals barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles requiring unsupervised work with that particular group (adults at risk/children).

To