Field Service Engineer

2 months ago

Loanhead, Midlothian, United Kingdom Jonas Software UK Full time

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at Jonas Software UK. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing EPOS and IT equipment for our clients in the Education, Retail, and Hospitality sectors.

Key Responsibilities:

  • Carry out site surveys to assess and plan requirements for safe installation and maintenance.
  • Install, test, and configure EPOS systems, including structured cabling, according to company standards and procedures.
  • Perform planned and regular maintenance of all on-site equipment.
  • Provide site with any additional information or training, and advise users on basic operation of equipment.
  • Collaborate with the Engineering Scheduler to ensure efficient and effective service delivery.
  • Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair.
  • Carry out programme upgrades on site, and perform data copies if required to preserve critical data.
  • Complete all appropriate paperwork, and present a positive company image.
  • Provide a timely, polite, and efficient service to our clients.

Requirements:

  • Minimum 18 months experience in a field-based customer service engineering role, ideally in the hospitality/leisure industry.
  • Background knowledge in computer hardware (PCs, IP networks, and Wi-Fi).
  • Clean driving license is essential.
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
  • Planning and organisational skills, able to establish efficient and appropriate plans for self and others, and adapt quickly and effectively to unexpected changes.
  • Customer service skills, understanding and responding to customer needs (internal and external), and exceeding expectations where possible.
  • Communication and team working skills, working co-operatively with others to achieve a common goal, and communicating information in a clear, concise, and accurate manner.
  • Problem solving and decision making skills, analysing information appropriately to find best solutions, and taking a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus, demonstrating understanding of overall business and commercial issues facing the company.
  • EPOS background would be beneficial, but not essential, as would experience of maintaining and installing EPOS equipment.
  • Self-motivated with a 'can do' attitude, highly organised, and able to multi-task and manage own workload.
  • Excellent interpersonal skills, ability to adapt to change, and take a pro-active approach when required.
  • Calm and confident nature, strong relationship management, teamwork, and communication skills, and determination to learn and continually develop.

What We Offer:

Salary will be commensurate with experience and job responsibilities. We offer excellent benefits, and the opportunity to work with cutting-edge EPOS and IT equipment.

About Us:

Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are a valued technology partner of over 60,000 customers worldwide, and employ over 2,000 skilled individuals. We are headquartered in the UK, and operate offices throughout the country.

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