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Key Holder

2 months ago

Sheffield, Sheffield, United Kingdom Estée Lauder Companies Full time
Job Summary:

The Estée Lauder Companies is seeking a highly motivated and experienced Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of our retail stores. As a Key Holder, you will play a critical role in driving sales growth, delivering exceptional customer service, and maintaining a high level of store appearance and organization.

Key Responsibilities:
  • Store Operations: Assist the Store Manager and Assistant Manager in overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Team Leadership: Lead by example, coaching and mentoring team members to achieve sales and customer service targets.
  • Store Appearance: Maintain a high level of store appearance and organization, ensuring that the store is visually appealing and well-merchandised.
  • Inventory Management: Assist with inventory management, including receiving and processing shipments, and maintaining accurate inventory records.
Requirements:
  • Experience: Previous retail operations experience, including cash handling and inventory management, is highly desirable.
  • Leadership Skills: Proven leadership skills, including coaching and mentoring, are essential for this role.
  • Customer Service: A passion for delivering exceptional customer service and a strong ability to build relationships with customers.
  • Communication Skills: Excellent communication skills, both verbal and written, are required for this role.
  • Flexibility: Flexible availability across days and hours, with a willingness to work a variable schedule.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Commission Scheme: Eligibility for a commission scheme.
  • Annual Leave and Family Leave: Generous annual leave and family leave policies.
  • Product Discount: A product discount and staff product concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives: Access to mental health wellbeing initiatives, including the Unmind App and Employee Assistant Programme.
  • Benefits Platform: Exclusive discounts and offers through our benefits platform.
  • Training and Development: Extensive training and development opportunities.
About Us:

The Estée Lauder Companies is a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world, and we strive to be both the employer of choice for diverse talent and the brand of choice for our global consumers.