Contract Supervisor

2 weeks ago


London, Greater London, United Kingdom Wates Full time
Contract Supervisor Opportunity at Wates

We are seeking a skilled Contract Supervisor to join our Responsive Maintenance division at Wates. This role will be based in our Finsbury Park office, where you will be responsible for delivering high-quality service to our residents.

Key Responsibilities:

  • Service Delivery: Ensure that work scheduling is managed in accordance with company procedures, standards, and Service Level Agreements (SLAs).
  • Client Representation: Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Responsive Repairs Management: Manage the responsive repairs function to ensure consistent performance against targets.
  • Cost Management: Effectively and efficiently manage material costs, ensuring that all processes and procedures are followed correctly.
  • Quality Assurance: Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Team Leadership: Lead, manage, and contribute to the development of your team, determining optimum employment levels to meet service provision requirements.

Requirements:

  • A full UK driving licence is essential.
  • Excellent communication skills, with the ability to problem-solve, multitask, and work to tight deadlines.
  • Prior Responsive Maintenance experience is crucial for success in this role.

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