Contract Supervisor
2 weeks ago
We are seeking a skilled Contract Supervisor to join our Responsive Maintenance division at Wates. This role will be based in our Finsbury Park office, where you will be responsible for delivering high-quality service to our residents.
Key Responsibilities:
- Service Delivery: Ensure that work scheduling is managed in accordance with company procedures, standards, and Service Level Agreements (SLAs).
- Client Representation: Represent Wates at client and resident performance meetings as requested by the Operations Manager.
- Responsive Repairs Management: Manage the responsive repairs function to ensure consistent performance against targets.
- Cost Management: Effectively and efficiently manage material costs, ensuring that all processes and procedures are followed correctly.
- Quality Assurance: Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
- Team Leadership: Lead, manage, and contribute to the development of your team, determining optimum employment levels to meet service provision requirements.
Requirements:
- A full UK driving licence is essential.
- Excellent communication skills, with the ability to problem-solve, multitask, and work to tight deadlines.
- Prior Responsive Maintenance experience is crucial for success in this role.
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