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Child Protection Case Management Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Save the Children Full time
Job Title: Child Protection Case Management Specialist

Save the Children is seeking a highly skilled and experienced Child Protection Case Management Specialist to join our team in Ukraine. The successful candidate will be responsible for ensuring high technical child protection case management capacity, standardizing tools and approaches, and providing direct support to child protection case management teams and partners.

Key Responsibilities:
  • Ensure that child protection case management programs implemented by Save the Children and partner organizations are aligned with local child protection systems and adhere to inter-agency and Save the Children specific standard operating procedures, minimum standards, and technical guidance.
  • Support field-based child protection case management teams and partners to understand and effectively use case management tools and forms.
  • Provide direct support to child protection case management officers and coordinators from Save the Children and partner organizations to build their soft skills, such as communication with children, empowering children and families in crisis, and strengthening the mental health and psychosocial support component in case management.
  • Under supervision of the Child Protection Case Management Technical Advisor, develop and update Save the Children Ukraine child protection case management portfolio on a regular basis.
  • Support the development and updating of service mapping and referral pathways as needed, in all area offices where Save the Children operates.
  • Serve as a coach to child protection case management coordinators, guiding them in providing technical support to their teams and partners throughout the child protection case management process.
  • Through the Child Protection Case Management Working Group, establish contact with, maintain, and strengthen working relationships with relevant government authorities to improve coordination and develop a harmonized approach to case management.
  • Ensure cooperation, collaboration, and integration with other sectors and cross-cutting themes, with an emphasis on mental health and psychosocial support.
Capacity Building & Support:
  • Support and facilitate capacity building of field teams and partner organizations in the implementation of Save the Children's Steps to Protect common approach, building on inter-agency Global standards for child protection in humanitarian action.
  • In close collaboration with the Child Protection Case Management Technical Advisor, CP, and MHPSS TAs, lead on the development and provision of capacity building initiatives on child protection and case management.
  • In coordination with the Child Protection Case Management Technical Advisor and the MHPSS team, identify capacity building needs and develop a capacity building plan for field-based staff.
  • Support field-based Save the Children and partner's child protection case management teams to systematically use Save the Children's Mentoring and Supervision approach, with daily interactions both remote and through day-to-day in-person coaching while in field locations.
  • Systematically build the capacity of child protection case management coordinators and program managers in the role as mentors and supervisors for child protection workers to ensure that good practices are adhered to and that the inter-agency child protection and case management guidelines are followed, and minimum standards are met in their daily work.
  • Support field-based child protection case management supervisors and partners to hold regular case conferences and 1:2:1 meetings with child protection staff.
  • Provide direct technical support to child protection workers to respond to complex and high-risk cases.
  • In cooperation with the MHPSS TA and Heads of Programme in each operational area, put in place systems for staff care and wellbeing to support the front-line child protection staff in a demanding and sometimes insecure working environment.
  • Support Save the Children teams in field locations to ensure safe child protection programming.
Case Management Specific Information Management System:
  • Lead on the development, implementation, and roll-out of the CPIMS+ in coordination with the Child Protection Case Management Technical Advisor and the Child Protection Information Management Coordinator.
  • Support field staff and partner organizations in the implementation of a CP data protection protocol in case management, ensuring that child protection workers, supervisors, and partners understand and apply data management principles.
  • In coordination with the Child Protection Case Management Working Group, support on the implementation of the inter-agency Information Sharing Protocol (ISP) and ensure that it is understood and implemented at all stages of the case management process.
  • Provide technical management and support to staff on information management, ensuring case files are completed and stored according to quality standards, and case management data is ready to be provided for analysis and reporting.
Alternative Care:
  • Alongside with the Child Protection Case Management Technical Advisor and the Alternative Care and Deinstitutionalization TA, develop guidelines on alternative care and family tracing and reunification for Save the Children Ukraine, including the family reunification process for children from institutions and support to children from institutions who are placed in foster families.
  • Support the Child Protection TAs, the Alternative Care and Deinstitutionalization TA, and Child Protection Teams on Alternative Care and FTR to support the process of care reform and deinstitutionalization in Ukraine. This includes capacity building to staff and partners on case management and FTR, and technical advice related to family-based alternative care.
  • When required, represent Save the Children and lead on the interaction and coordination with national authorities on De-institutionalization and alternative care for children from institutions.
  • Alongside with the Child Protection Case Management Technical Advisor and the Alternative Care and Deinstitutionalization TA, support with providing direction to Child Protection field teams on DI and placement of children from institutions in family-based, alternative care, coordination with national and local authorities on the topic.
External Relations and Coordination:
  • Liaise with humanitarian actors, authorities, and community to increase the quality of the CP case management service provision and disseminate information to ensure participation and access of children to CM services.
  • Under the supervision of the Child Protection Case Management Technical Advisor, represent Save the Children in the coordination with national government entities, specifically on thematic areas related to DI and Child Protection System strengthening.
  • Support implementation of and adherence to inter-agency CM guidelines and tools for case management in the humanitarian response in Ukraine.
  • Participate in other working groups when relevant, such as the MHPSS and CP AoR.
  • Represent Save the Children case management work in internal or external visits and calls where needed.
Support the Child Protection Case Management Technical Advisor in Co-leading the inter-agency Case Management Working Group:
  • Support the Child Protection Case Management Technical Advisor in playing a leading role in external child protection coordination, mainly to strengthen Save the Children in the role as co-lead in the CMWG in partnership with UNICEF.
  • Promote a commonly agreed, harmonized approach, practices, and tools for case management among child protection case management actors and other relevant stakeholders.
  • Under the lead of the Child Protection Case Management Technical Advisor, support the development and roll-out of the inter-agency information management system (CPIMS+) as a common case management tool across agencies.
  • Under the lead of the Child Protection Case Management Technical Advisor, support the CMWG to develop and implement inter-agency Monitoring and Evaluation systems on the coverage and quality of case management (staff ratios, timeframes, documentation, feedback mechanisms) - develop/agree on interagency indicators on case management reports, strengthen the feedback system.
MEAL, Reporting, and Documentation:
  • Work with the PDQ MEAL team to ensure a variety of age- and gender-appropriate accountability mechanisms.
  • Train and conduct case file audits and case management and alternative care quality benchmarks.
  • Support the Child Protection Case Management Technical Advisor and the Child Protection TAs in drafting donor reports based on trends of cases, as needed.
Other:
  • Ensure strict adherence to the principles of child protection and child safeguarding at all times, including respect for confidentiality and always acting in the best interests of the child.
  • Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.
  • In agreement with line manager, perform other required duties within reason (in line with skills and experience).
Qualifications and Experience:
  • Degree level in Social Work, Human Rights Law, International Relations, or similar, or equivalent field experience.
  • Experience in child protection programming, with significant experience in Case Management.
  • In-depth knowledge about the Ukrainian governmental social services, legislation, and policy related to child protection.
  • Experience in working with government entities in the thematic area of De-institutionalization, and good knowledge about the institution system for children in Ukraine.
  • Ability to work both in an Advisory and a hands-on implementation capacity.
  • Previous experience and strong skills on case management, including UASC, FTR, alternative care, and DI.
  • Strong soft skills, such as communication skills and proven ability to support, empower, and care for field-based Save the Children and partner's staff.
  • Experience in capacity building and in strengthening various duty bearers' understanding of and response to child protection and case management.
  • Experience in inter-agency CP work and coordination.
  • Experience of representation and ability to represent SC effectively in external forums.
  • Excellent communication skills, politically and culturally sensitive with qualities of patience, tact, and diplomacy.
  • High level of written and spoken English & Ukrainian.
  • Capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
  • Commitment to and understanding of child rights, the aims and principles of SC, and humanitarian standards such as the Child Protection Minimum Standards and SCI Child Safeguarding Policy. A good understanding of the SC mandate and child focus and an ability to ensure this continues to underpin our support.