IT Support Specialist

4 days ago


Glasgow, Glasgow City, United Kingdom QA Full time
{"title": "IT Support Specialist", "content": "Job Summary

Certum Limited is seeking an IT Support Specialist to join their rapidly expanding team. As a key member of the team, you will provide technical support to clients across various vertical markets in Scotland and the UK.

Key Responsibilities
  • Provide technical support for incoming queries relating to software, hardware, and networking remotely and on-site.
  • Record all communication and update our ticketing system to ensure all tickets are fully up-to-date with relevant notes.
  • Update our centralized documentation platform to reflect any changes to customers' networks or services.
  • Answer customer phone calls and log support tickets into our helpdesk platform.
  • Respond to all tickets and incidents within agreed SLAs.
  • Pick up and manage your own ticket/workload.
  • Build PCs, laptops, and other end-user hardware.
  • Update and maintain client and internal documentation.
Requirements
  • Must hold a full UK driving license, as the role is field-based.
  • Basic understanding of technology/business technology.
  • Strong problem-solving skills.
  • Good customer service skills.
  • Strong organization skills.
  • Excellent communication skills.
What We Offer
  • Competitive salary: £14,000 - £17,000 per annum DOE.
  • 37.5 hours per week, Monday to Friday, 9am - 5.30pm.
  • 20 days a year holiday plus 8 bank holidays (rising to 25 days after 2 years' service).
  • Membership in the company health insurance scheme after 2 years' service.
  • Company pension.
  • Study materials and exams provided.
  • Opportunity for salary increase to £17,000 - £20,000 per annum after 6 months.
About Us

Certum Limited is a Managed Service Provider based in Glasgow, providing IT support to a wide range of customers throughout Scotland and the UK. We are committed to supporting and promoting engineers internally and providing a comprehensive apprenticeship program.

", "lang_code": "en"}

  • Glasgow, Glasgow City, United Kingdom Applause IT Limited Full time

    Position OverviewTechnical Support Specialist (German Proficiency) - Renowned Global Technology Firm - Oracle, SQL, CADFlexible Work LocationsApplause IT Limited is on the lookout for a skilled Technical Support Specialist who possesses fluency in German to become part of a distinguished international technology organization. This opportunity allows for...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role Hays Specialist Recruitment Limited is seeking a skilled Service Desk Analyst to join their team in Glasgow. As a key member of the IT function, you will be responsible for managing a caseload of incoming tickets, prioritizing workload, and escalating issues to the relevant team or achieving a first-time fix where possible. Key...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role Hays Specialist Recruitment Limited is seeking a skilled Service Desk Analyst to join their team in Glasgow. As a key member of the IT function, you will be responsible for managing a caseload of incoming tickets, prioritizing workload, and escalating issues to the relevant team or achieving a first-time fix where possible. Key...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company is a well-established government organisation with a strong presence across the UK. This role will be to support a busy user base within their offices in a major UK city.Your new role as a Technical Support Specialist will be to work on the IT Support Desk, providing customer support in a face-to-face environment, troubleshooting hardware...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, Hays Specialist Recruitment Limited, is collaborating with a prestigious firm of Chartered Accountants based in Scotland. This firm is seeking to appoint a permanent Accounts Assistant, offering significant opportunities for career progression. The firm provides a range of services, including accountancy, taxation, and business advisory.Key...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, Hays Specialist Recruitment Limited, is collaborating with a prestigious firm of Chartered Accountants based in Scotland. This firm is seeking to appoint a permanent Accounts Assistant, offering significant opportunities for career progression. The firm provides a range of services, including accountancy, taxation, and business advisory.Key...


  • Glasgow, Glasgow City, United Kingdom Network IT Full time

    Hardware Support Engineer OpportunityNetwork IT is currently recruiting for a skilled Hardware Support Engineer to support one of our client's flagship projects. The successful candidate will be responsible for unifying the organization onto a single IT platform, increasing future collaboration amongst colleagues.This will involve the rollout of new laptops,...


  • Glasgow, Glasgow City, United Kingdom Network IT Full time

    Hardware Support Engineer OpportunityNetwork IT is currently recruiting for a skilled Hardware Support Engineer to support one of our client's flagship projects. The successful candidate will be responsible for unifying the organization onto a single IT platform, increasing future collaboration amongst colleagues.This will involve the rollout of new laptops,...


  • Glasgow, Glasgow City, United Kingdom Network IT Full time

    Job DescriptionNetwork IT is currently recruiting for a Hardware Support Engineer to join our client on a 6-month contract, outside IR35. This is a unique opportunity to support one of the flagship projects within the business, aimed at unifying the organization onto a single IT platform, thereby increasing future collaboration amongst colleagues.The...


  • Glasgow, Glasgow City, United Kingdom Network IT Full time

    Job DescriptionNetwork IT is currently recruiting for a Hardware Support Engineer to join our client on a 6-month contract, outside IR35. This is a unique opportunity to support one of the flagship projects within the business, aimed at unifying the organization onto a single IT platform, thereby increasing future collaboration amongst colleagues.The...


  • Glasgow, Glasgow City, United Kingdom Network IT Full time

    Job Title: Hardware Support EngineerJob Type: ContractDuration: 6 MonthsLocation: East KilbrideJob Description:Network IT is currently recruiting for a skilled Hardware Support Engineer to join our client on a 6-month contract, outside IR35. As a key member of our team, you will be supporting one of our flagship projects, aimed at unifying the organization...


  • Glasgow, Glasgow City, United Kingdom Experis IT Full time

    Service Desk Analyst RoleKey ResponsibilitiesAs a Service Desk Analyst, you will be responsible for providing timely and effective support to our customers. This includes:Developing and maintaining knowledge articles to support our 1st line end-user support desk and the CASC.Providing support to our 1st line desk to answer structured questions.Providing...


  • Glasgow, Glasgow City, United Kingdom Experis IT Full time

    Service Desk Analyst RoleKey ResponsibilitiesAs a Service Desk Analyst, you will be responsible for providing timely and effective support to our customers. This includes:Developing and maintaining knowledge articles to support our 1st line end-user support desk and the CASC.Providing support to our 1st line desk to answer structured questions.Providing...


  • Glasgow, Glasgow City, United Kingdom Experis IT Full time

    Job DescriptionExperis IT is seeking a skilled Service Desk Analyst to join our team.Key Responsibilities:Develop and maintain knowledge articles for the Authority's 1st line end-user support desk and the CASC.Provide support to the Authority's 1st line desk to answer structured questions.Offer incident management support to the Contractor's Sub-Contractor...


  • Glasgow, Glasgow City, United Kingdom Experis IT Full time

    Job DescriptionExperis IT is seeking a skilled Service Desk Analyst to join our team.Key Responsibilities:Develop and maintain knowledge articles for the Authority's 1st line end-user support desk and the CASC.Provide support to the Authority's 1st line desk to answer structured questions.Offer incident management support to the Contractor's Sub-Contractor...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled IT Infrastructure Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Infrastructure Specialist, you will be responsible for installing and maintaining IT systems and infrastructure for our clients.Key ResponsibilitiesInstall and configure IT systems and infrastructurePerform routine maintenance...


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled IT Infrastructure Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Infrastructure Specialist, you will be responsible for installing and maintaining IT systems and infrastructure for our clients.Key ResponsibilitiesInstall and configure IT systems and infrastructurePerform routine maintenance...

  • IT Specialist

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled IT Engineer to join our team at Hays Specialist Recruitment Limited. As an IT Engineer, you will be responsible for installing and configuring IT systems, ensuring seamless integration and optimal performance.Key ResponsibilitiesInstall and configure IT systems, including desktops, laptops, and serversEnsure all IT...

  • IT Specialist

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled IT Engineer to join our team at Hays Specialist Recruitment Limited. As an IT Engineer, you will be responsible for installing and configuring IT systems, ensuring seamless integration and optimal performance.Key ResponsibilitiesInstall and configure IT systems, including desktops, laptops, and serversEnsure all IT...


  • Glasgow, Glasgow City, United Kingdom Red - Specialist Recruitment Full time

    **Job Summary**Red - Specialist Recruitment is seeking an experienced Environmental Sustainability Specialist to join our client's renewables team in North Wales. As a key member of the team, you will be responsible for providing expert advice on environmental and sustainability matters across various projects.**Key Responsibilities:**Provide guidance on...