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Junior IT Support Specialist

2 months ago

Yorkshire and the Humber, United Kingdom Just IT Recruitment Full time

Company:

Just IT Recruitment specializes in launching careers in technology through various pathways, including Skills Bootcamps in IT, Data, and Software, as well as apprenticeships with esteemed organizations. Our dedicated team of tech recruiters is here to assist those who are ready to embark on their professional journey.

We are committed to helping you discover the most suitable path towards a rewarding career in technology.

About the Position:

To progress to the interview phase, candidates must participate in a 12-week government-funded training program facilitated by Just IT Recruitment.

This program will be conducted online and is designed to equip you with the essential skills and experience needed to excel in this role.

Key Responsibilities:

  • Serve as the primary contact for internal staff reporting IT-related issues.
  • Identify and resolve technical problems at the first level to reduce downtime for colleagues.
  • Gather both technical details and business implications to assist support teams in effectively addressing incidents.
  • Demonstrate strong troubleshooting and problem-solving capabilities.

Required Skills:

  • Strong communication abilities.
  • A commitment to delivering exceptional service to customers.
  • A willingness to acquire new skills.
  • Capability to collaborate effectively within a team.
  • Proficiency in applying problem-solving techniques.

Benefits:
Opportunity to earn CompTIA A+ Certification
Opportunity to gain Microsoft Endpoint Administrator and Microsoft 365 Administrator certifications.