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Senior Client Success Manager

2 months ago

London, Greater London, United Kingdom This Is Prime Full time

Job Title: Senior Account Manager

Salary: Competitive base salary with uncapped and attainable OTE

Location: Central London (hybrid - work from home on Mondays and Fridays)

Sector: Fintech

Opportunity Overview:

Our client, a rapidly growing organization, has consistently exceeded their revenue goals over the past five years and is currently executing an investment strategy that prioritizes their sales team. Consequently, they are expanding their Account Management division and seeking a seasoned Senior Account Manager to oversee a portfolio of essential clients. Their mission is to deliver data and insights that are immensely valuable for clients navigating complex financial landscapes. This is an excellent chance to become part of a successful team within a professional setting.

Key Responsibilities:

  • Comprehensive Account Management role - you will manage a multi-million-pound portfolio of key accounts upon onboarding.
  • We are looking for an individual with a proactive 'hunter' mindset; while this position focuses on existing accounts, driving growth within these accounts will be a significant emphasis.
  • Actively identify opportunities within current accounts through upselling, cross-selling, and expansion initiatives, validated through regular customer assessments and prospecting, while also negotiating and closing deals.
  • Excel in customer retention by continually enhancing the customer experience through proactive engagement, including online events and facilitating customer communities of practice.

Benefits:

  • Defined career progression pathway to VP level.
  • Realistic OTE with 75% of the team exceeding targets.
  • Opportunities for travel to global offices.
  • Quarterly lunch clubs and team incentives.
  • Regular team social events and a vibrant culture.
  • Exclusive dining experiences at Michelin-Star restaurants.
  • All necessary technology provided.
  • Comprehensive benefits package, including vacation time and health benefits.

Candidate Profile:

  • Demonstrated experience as an Account Manager or in a comparable role within a SaaS or financial services-oriented organization (2-3 years+).
  • Strong grasp of Account Management best practices, upselling techniques, and sales methodologies.
  • Proactive and self-motivated mentality - comfortable making calls.
  • Data-driven mindset with the capability to analyze and interpret performance metrics.
  • Proficient in CRM software (e.g., Salesforce) and sales enablement tools.
  • Results-focused with a proven history of achieving or surpassing upsell and cross-sell objectives.