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Technical Support Specialist
2 months ago
Our client, a leading manufacturer and supplier of compaction and tarmacking equipment, is seeking an experienced technical support specialist to join their team in Aylesford. The ideal candidate will have a strong background in technical support, with at least 5 years' experience in compaction / heavy plant, and be based within a commutable distance of Aylesford.
Key Responsibilities:- Handle incoming technical calls, diagnose faults, and work with the Service Controller to resolve issues
- Develop and maintain a knowledge database accessible to the Product Support team
- Assist the Service Controller in determining warranty repair eligibility
- Monitor Telematics and Botis Systems for servicing and repairs
- Support warranty queries and assess technical issues
- Previous experience in a technical support role is essential
- Background in Construction Plant / Yellow Goods / Heavy Machinery
- Knowledge of SAP is desirable
- Full driving license
- Monday to Friday, 08:00 to 17:00 working hours
- 33 days' holiday inclusive of public holidays
- Pension scheme