Customer Service Representative

1 month ago


Ipswich, Suffolk, United Kingdom NRG. Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our thriving Customer Service Centre on a permanent basis. As a key member of our front-line team, you will be responsible for handling phone calls and eComms from advisers and customers on pension products.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Develop strong relationships with customers, advisers, and external stakeholders, ensuring a positive experience for all
  • Work collaboratively with internal departments to understand their value and contribute to shared goals
  • Communicate complex information clearly and concisely, ensuring accurate product and service explanations
  • Liaise with stakeholders to identify training and education opportunities, supporting the growth and development of the team
What We Offer

As a Customer Service Advisor at NRG, you will enjoy a comprehensive benefits package, including:

  • A competitive starting salary, reviewed annually
  • Annual performance-linked bonus
  • Stocked pantry with free food, drinks, and snacks
  • Progression opportunities
  • 10% non-contributory employer pension
  • Group income protection and life assurance
  • Increased holidays with length of service, and a holiday trading scheme
  • Private medical insurance
  • Discounted gym memberships
  • Cycle-to-work scheme
  • Employee assistance programme with confidential counselling and support
About Us

NRG is committed to cultivating an inclusive environment where diversity flourishes. We value the unique perspectives that come from diverse backgrounds and experiences, and we seek individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves.



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