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Train Operations Manager
2 months ago
About the Role
The Train Manager will be responsible for the safe and efficient operation of our trains, ensuring a world-class customer experience for all passengers. This role requires a strong focus on customer service, safety, and operational excellence.
Main Responsibilities
- Deliver a world-class customer experience, ensuring the safety and well-being of all passengers.
- Manage the safety and operational activities of the train, including checking and selling tickets, providing information and assistance as required.
- Be an ambassador for Great Western Railway, promoting our values and standards at all times.
- Work collaboratively with colleagues to ensure a safe, clean, and pleasant environment is maintained.
- Manage challenging situations and provide a professional image at all times.
Requirements
- Excellent communication and interpersonal skills.
- Ability to build relationships and work as part of a team.
- Experience of front-line customer service and supervisory experience.
- Confidence to manage challenging situations and provide a professional image.
- Ability to work a variety of shifts, including weekends and bank holidays.
What We Offer
- A comprehensive training program to ensure you have the skills and knowledge required for the role.
- A competitive salary and benefits package, including free rail travel across the GWR network for you and your family.
- Ongoing development and opportunities for career progression.
- A supportive and inclusive work environment, committed to diversity and equality.
About Us
Great Western Railway is a leading transportation company, committed to providing a safe and efficient service to our customers. We value our employees and are committed to their development and well-being.
