Retail Area Director

4 weeks ago

Crawley, West Sussex, United Kingdom Entain Full time
Lead Retail Area Performance

As a Retail Area Manager at Entain, you will be responsible for driving the performance of a team of Shop Managers and Marketplace Managers to ensure our betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry.

You will report to the Regional Director and be part of the Regional Operations Team, working closely with the Head of Retail & Product, Regional Operations Manager, and other key stakeholders to fully support and deliver the Retail Plan. Each Area Manager has P&L responsibility for all shops within their Area.

Key Responsibilities
  • Deliver EBITDA targets within your area, utilizing the scorecard to measure success.
  • Ensure all activity within the area complies with the requirements of the Local Regulatory body, the Company's licence, and Health & Safety, protecting customers, colleagues, and the business.
  • Responsible for the rigorous delivery of the business plan and tackle issues specific to your area in the most effective way.
  • Regularly monitor KPIs and data to ensure continuous improvement of shop performance.
  • Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
  • Understand and implement what is required to deliver the ROI from all CAPEX spend.
  • Have an excellent knowledge of the area in which you operate and a curiosity about competitor activity and what is happening across the industry.
  • Create a high-performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development, and performance management are delivered and managed consistently and to a high standard.
  • Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
  • Pro-actively address any issues that arise head-on and be prepared to have difficult conversations as often as the need arises, with impact.
Requirements
  • Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Middle Management capacity.
  • An experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
  • Previous experience of P&L ownership.
  • A strong implementer who can take appropriate action from a set of agreed plans, data, processes.
  • Driven and enthusiastic with an ability to inspire and motivate others.
  • Able to prioritize a large and varied workload effectively for optimum business impact.
What We Offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

  • A regular bonus
  • Company car or car allowance
  • Healthcare support
  • A stake in our success through our ShareSave scheme
  • Great development opportunities
  • Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people, and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values, and that's why we're taking the lead when it comes to creating a diverse, equitable, and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated.

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