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Service Advisor

2 months ago

Hatfield, Hertfordshire, United Kingdom Motus Group Full time
Service Advisor Opportunity

Motus Truck & Van is seeking a highly motivated and customer-oriented Service Advisor to join their team in Welham Green. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring timely completion of repairs, and maintaining accurate records of payments.

Key Responsibilities:
  • Greet customers and provide a warm welcome to our Truck service department
  • Listen to customer concerns and accurately document their vehicle's issues
  • Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
  • Provide accurate estimates for repair costs and timeframes
  • Upsell additional services or products that may benefit the customer's vehicle
  • Coordinate with technicians to ensure timely completion of repairs
  • Keep customers informed about the status of their vehicle throughout the repair process
  • Handle cash/card transactions and maintain accurate records of payments
Requirements:
  • A positive can-do attitude
  • The ability to produce work to a very high standard
  • A team player mentality
  • An awareness of Health and Safety procedures/policies
  • Previous experience in a customer service role, preferably in an automotive setting
  • Strong upselling skills and the ability to effectively communicate the value of additional services or products
  • Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
  • Experience handling cash transactions and maintaining financial records
  • Exceptional customer service skills with the ability to build rapport with customers
Benefits:
  • Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
  • Auto-enrolment Pension Scheme with employer contribution
  • Medical insurance discounted scheme
  • Career development
  • Referral bonus if you introduce your friends
  • Discounted days out with family and friends
  • Retail discounts saving £££'s on shopping and dining out
  • Salary Finance
  • Family & Friends Discounted Car Scheme
  • On-site Mental Health First Aiders
  • Discounted Healthcare Scheme
  • X2 basic salary Life Assurance
  • Internal engagement initiatives
  • Uniform provided

Motus Truck & Van is an Equal Opportunities Employer and is committed to providing a fully inclusive work environment and fairness for all.