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IT Systems Specialist

2 months ago

Ashby de la Zouch, Leicestershire, United Kingdom Inizio Full time

Job Title: IT & Systems Engineer

Company: Inizio Engage

Location: Ashby De La Zouch

Vacancy Type: Headcount, Permanent

Salary: Competitive

Inizio Engage is seeking a skilled IT & Systems Engineer to join their team. As an IT Support Specialist, you will provide hands-on support for businesses throughout the UK & Ireland, ensuring quality IT infrastructure services and driving service level improvements.

Key Responsibilities:

IT Support:

  • Deliver comprehensive 1st and 2nd line support directly to users and via the approved Managed Service Provider (MSP).
  • Maintain and manage service and incident tickets, escalating issues to suppliers and providing timely feedback to users.
  • Support server and desktop hardware, including managing third-party support agreements.
  • Administer the business team's voice infrastructure and manage printers and network infrastructure security.

Application Support:

  • Provide core business application support, including escalation to third parties when necessary.
  • Oversee business application administration for relevant applications in the UK & Ireland and ensure patch levels are maintained.