Business Systems Analyst

4 weeks ago


Sheffield, Sheffield, United Kingdom Synechron Full time
Job Overview

Synechron, a global consulting firm, is seeking a skilled Project Manager / Business Analyst to join their team. This is a contract position inside IR35, expected to run for at least a year, and is based in the London offices.

The successful candidate will have experience with Contact Centre applications, including IVR and Genesys, and will be responsible for managing projects from start to finish. They will work closely with the client to understand their needs and deliver solutions that meet their requirements.

Key Responsibilities:

  • Manage projects from initiation to delivery, ensuring timely and within-budget completion.
  • Collaborate with clients to understand their needs and develop solutions that meet their requirements.
  • Develop and maintain relationships with clients, stakeholders, and team members.
  • Ensure projects are delivered to the highest standards, meeting the client's expectations.
  • Identify and mitigate project risks, ensuring the project stays on track.

Requirements:

  • 8-10+ years of experience in managing projects, preferably in the Contact Centre industry.
  • Strong knowledge of IVR and Genesys systems, including design and implementation.
  • Experience with Microsoft Office products, including O365, PowerPoint, Word, Teams, and Excel.
  • Experience with Confluence, JIRA, Kanban boards, and other project management tools.
  • Strong analytical skills, with the ability to define use cases and sequence diagrams.
  • Experience working in an Agile-based methodology environment.
  • Cloud experience, with AWS certification preferred.
  • Experience working with third-party vendors and operating in a multi-market environment.

Nice to Have:

  • Creation of Solution Design Documentation from Business Architecture through to the infrastructure.
  • Experience with security architecture.
  • Eagerness to learn new things.
  • Familiarity with Agile methodology and DevOps and ITIL framework.

About Synechron:

Synechron is a global consulting firm that combines creativity and innovative technology to deliver industry-leading digital solutions. With a global workforce of 14,000+ and 55 offices in 20 countries, Synechron has a strong presence in key global markets. For more information on the company, please visit our website.



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