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Campaign and CRM Manager

2 months ago

Chertsey, Surrey, United Kingdom Samsung Electronics Perú Full time
Job Title: Campaign and CRM Manager

At Samsung Electronics Perñu, we are seeking a highly skilled Campaign and CRM Manager to join our team. As a key member of our marketing team, you will be responsible for crafting and implementing the SEUK CRM calendar with a strong focus on our post-purchase experience and building customer loyalty.

Key Responsibilities:
  • Develop and execute a comprehensive CRM strategy that aligns with the company's business objectives.
  • Design and implement email, push, SMS, and shop app campaigns to engage customers and drive loyalty.
  • Collaborate with the CRM, Rewards, and Loyalty Lead and Strategy Team to manage the day-to-day email campaign implementation of our CRM loyalty program communications.
  • Analyze customer data to identify trends and opportunities to improve customer engagement and loyalty.
  • Work with the UX team to develop seamless user experiences and consumer journeys to drive loyalty.
Requirements:
  • High knowledge of customer marketing and routes to market.
  • Understanding of customer segmentation and creative excellence.
  • Strong strategic, analytical, and commercial competence.
  • Excellent verbal and written communication skills.
  • Self-motivated, driven, a creative problem solver, and resilient.
What We Offer:
  • Hybrid working (3 days office & 2 days at home)
  • Bonus Scheme
  • Pension contribution
  • 3 x volunteering days each year
  • Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday
  • Access to staff sales discounts on a wide range of Samsung products
  • Access to discount shopping portal

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.