IT Support Specialist

4 weeks ago


Brentwood, Essex, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: IT Onsite Support

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for ensuring the security and integrity of our clients' devices.

Key Responsibilities:

  • Conduct security audits of all devices and ensure patches and software are up-to-date.
  • Diagnose and resolve software and system faults, and take responsibility for stock management.
  • Manage incidents and IMACs in line with SLAs, and liaise with other teams or vendors to resolve issues.
  • Proactively keep customers updated on problem status and identify and report risks as appropriate.
  • Manage loan pool laptops and comply with asset management policies.

Requirements:

  • Strong technical skills and knowledge of computer systems and networks.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

About Us:

GBA5 EntServ UK Limited is a leading provider of IT services, and we are committed to delivering high-quality solutions to our clients.



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