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Client Success Manager

4 weeks ago

London, Greater London, United Kingdom Amaze Full time
About the Role

We're seeking a highly skilled Client Success Manager to join our Client Success & Partnerships team at Amaze. As a key member of our team, you will be responsible for cultivating long-term relationships with our clients, ensuring the successful delivery of our solutions, and driving business growth.

Key Responsibilities
  • Manage day-to-day relationships with clients and their storefronts, providing exceptional service and support.
  • Build strong relationships with clients, understanding their individual needs and goals to maximize potential.
  • Work collaboratively with cross-functional teams to ensure a seamless experience for clients.
  • Source and onboard new clients, managing the entire onboarding process for their first launch and ongoing.
  • Forecast and track key account metrics, delivering regular updates and insights.
Requirements
  • 5+ years of experience in a customer success role or related field.
  • Experience in e-commerce is preferred, with a strong understanding of acquisition, conversion, and retention.
  • Strong project management skills, with experience using a CRM system (Hubspot preferred).
  • Exceptional ability to develop and maintain relationships with a wide range of personalities and roles.
  • Confidence, with accurate and clear communication skills.
  • Detail-oriented and analytical, with the ability to understand data and reporting.
About Amaze

Amaze is a leading provider of creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services. We're on a mission to unleash potential and make it easy to create, share, and sell products and services. Our team is passionate about working in the Creator Economy and is dedicated to delivering exceptional results for our clients.