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Scientific Support Specialist
2 months ago
The Scientific Support Specialist is a key member of our team at Revvity, responsible for providing expert scientific support to our customers. This role requires a strong background in molecular biology and a passion for delivering exceptional customer service.
Key ResponsibilitiesProvide scientific guidance and support to customers through various communication channels, including email, phone, and webchat.
Stay up-to-date with our dynamic portfolio of products, solutions, and services, and effectively communicate this knowledge to customers.
Collaborate with internal teams, including customer support, R&D, and product management, to resolve customer issues and improve our products and services.
Support local and international field-based teams by providing scientific expertise and guidance.
Continuously develop and improve soft skills to deliver an outstanding customer experience.
Assist in the preparation and review of technical documents and web content for new and existing products.
Represent Revvity as a front-line customer service representative, ensuring professionalism and courtesy at all times.
Master's or Ph.D. in Biological Sciences.
Fluent in Chinese Mandarin spoken and written.
1-2+ years of hands-on practical experience in standard molecular and cellular biology techniques and procedures.
Experience with gene editing and/or RNAi.
Previous technical or customer support experience.
Experience using a CRM.
Excellent analytical, problem-solving, and interpersonal skills.
Outstanding listening, verbal, and written communication skills.
Attention to detail essential.
Ability to work effectively in a team environment.
Strong self-motivation and focus.