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Customer Engagement Specialist
2 months ago
Job Title: Research Engagement Specialist
About the Role:
We are seeking a highly skilled and motivated individual to join our team at ETeam as a Research Engagement Specialist. As a key member of our team, you will be responsible for building strong relationships with internal and external stakeholders, processing and scheduling inquiries, and providing exceptional customer service.
Key Responsibilities:
- Talking to internal and external stakeholders to understand their needs and provide tailored solutions.
- Processing and scheduling of inquiries and sending published research to clients.
- Providing executive-level customer service to ensure high levels of satisfaction.
- Building strong working relationships with colleagues and clients.
- Reading industry research and developing a deep understanding of complex topics.
Requirements:
- Strong problem-solving skills to resolve complex issues.
- Excellent time management and organizational skills to prioritize tasks and meet deadlines.
- Attention to detail to ensure accuracy and quality in all work.
- Able to quickly learn new systems and tools to stay up-to-date with industry developments.
- Positive attitude towards KPIs and targets to drive business growth.
- Strong interest in business and technology to stay ahead of industry trends.
- Willingness to learn and adapt to new situations.
- Excellent written and verbal communication skills to effectively communicate with stakeholders.
- Ability to use English at a high business level (Speaking, reading, writing) to communicate with clients and colleagues.
What We Offer:
As a Research Engagement Specialist at ETeam, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our organization.
