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Watford, Hertfordshire, United Kingdom Allwyn UK Full time{"title": "Service Improvement Analyst", "description": "About the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Allwyn UK. As a key member of our Customer Operations team, you will be responsible for continually reviewing the effectiveness, efficiency, and quality of our activities and services."Key...
Continuous Improvement Lead
2 months ago
Job Title: Continuous Improvement Manager
Company: Lorien
Key ResponsibilitiesProject Management:
- Leads and manages high-value, high-profile, and complex cross-functional projects using Lean Six Sigma (LSS) and Intelligent Automation methodologies.
- Delivers measurable and validated results, leading playback to senior leadership team (SLT) multifunctional sponsors.
- Leads process optimization functional reviews and provides recommendations on the use of Lean, DMAIC, and IA tools.
- Guides the project team through all phases of the DMAIC (Define-Measure-Analyze-Improve-Control) roadmap.
- Identifies the 'Voice of the Customer' through data collection, surveys, and interviews.
- Oversees the collection and analysis of data, identifies, and defines project metrics.
- Scopes and assists in project definition for LSS projects.
- Performs measurement systems and capability analysis.
- Reviews statistical tests for accuracy.
- Leads the project team in the generation and evaluation of solutions.
- Develops pilot plans as needed.
- Develops control plans to ensure project gains are continuous and sustainable.
- Knowledgeable in the Agile Scrum methodology, Jira, and Product Manager/Owner roles.
Program Support:
- Responsible for the process improvement program through the development and delivery of process improvement material and training.
- Leads in the development and delivery of continuous improvement documentation and training.
- Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices.
- Identifies project opportunities while working within various business functions.
- May participate on project teams outside of the functional area as a subject matter expert (SME).
- Drives innovative strategies.
- Cognizant of the evolving continuous improvement external and internal landscape and can enable new strategies, Intelligent Automation, and deep analytics.
Requirements:
- Bachelor's degree (in Operations Management, Quality Management, Industrial Engineering, Math, Statistics, or another technical major preferred).
- Black Belt certification preferred.
- Agile, Safe, PMP, PgMP, or Prince2 certification an advantage.
