Retail Deputy Manager

1 day ago

Dorking, Surrey, United Kingdom The Works Full time
About the Role

We are seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you will play a vital role in driving sales, improving customer experience, and leading a high-performing team.

Key Responsibilities
  • Assume store leadership responsibilities in the absence of the Store Manager, ensuring seamless day-to-day operations and achieving commercial targets.
  • Develop and implement strategies to drive sales growth, improve customer engagement, and enhance store standards.
  • Lead and coach a team of retail colleagues to achieve exceptional customer service, sales performance, and store standards.
  • Collaborate with the Store Manager to develop and implement store plans, ensuring alignment with company objectives.
  • Monitor and analyze sales data, customer feedback, and store performance to inform business decisions and drive improvement.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A collaborative and supportive work environment.
  • The opportunity to work with a dynamic and innovative company that is passionate about inspiring reading, learning, creativity, and play.
Requirements
  • Proven experience in a retail leadership role, with a track record of driving sales growth and improving customer experience.
  • Excellent leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and customer feedback.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
About The Works

The Works is a leading retailer of books, arts, and crafts supplies, with a passion for inspiring creativity and imagination in people of all ages. We are committed to providing an exceptional customer experience, and our stores are designed to be welcoming and inclusive spaces for everyone.

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