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Luxury Food Retail Supervisor

2 months ago

London, Greater London, United Kingdom Fortnum & Mason Full time

Position Overview: We are seeking a skilled Supervisor to oversee operations in our esteemed retail environment. This role is pivotal in delivering exceptional luxury customer service while managing a dedicated retail team.

Key Responsibilities:

  • Provide outstanding and tailored customer service, ensuring a memorable shopping experience.
  • Collaborate with the Floor & Retail Manager to manage daily operations effectively.
  • Inspire and motivate team members to achieve high standards of service.
  • Utilize strong leadership skills to guide a diverse group of sales associates.

Working Hours: This position entails a commitment of 37.5 hours per week, scheduled over 5 days out of 7.

Ideal Candidate Profile:

  • Experience in a similar supervisory role within the retail sector.
  • Background in a fast-paced, luxury retail environment.
  • Proven track record of delivering exceptional customer service.
  • Flexibility to work varied shifts, including weekends.
  • Excellent communication skills for effective collaboration across departments.

Benefits:

  • Competitive salary with paid overtime.
  • Generous discounts on store and restaurant purchases.
  • Annual discretionary bonus based on performance.
  • 28 days of holiday pro rata, including bank holidays, plus an additional day off for your birthday.
  • Access to a subsidized staff restaurant utilizing premium ingredients.
  • Structured development program to enhance career growth.
  • Exclusive staff shop.
  • Comprehensive pension scheme.

Commitment to Diversity: We are dedicated to fostering an inclusive workplace that values diversity in all forms. We support the growth and development of all employees, ensuring a respectful and welcoming environment.

Acknowledgment of Excellence: Our team members have received accolades for their exceptional contributions across various sectors, including Retail, Technology, and Customer Service.