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Desktop Engineer

2 months ago

Salisbury, Wiltshire, United Kingdom SCC Full time
{"Job Title: Desktop Engineer

About the Role:
SCC is seeking an experienced Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for ensuring the seamless operation of desktop environments across our client sites. You will troubleshoot hardware and software issues, deploy new systems, and ensure compliance with security protocols.

Your Key Responsibilities:
  • Provide 1st and 2nd line technical support for desktop systems, including installation, configuration, and maintenance of hardware and software.
  • Troubleshoot and resolve technical issues, escalating to higher support levels when necessary.
  • Manage user accounts, permissions, and access rights in accordance with company policies.
  • Deploy and maintain desktop infrastructure, ensuring all systems are up-to-date and compliant with security standards.
  • Collaborate with other IT teams to ensure seamless integration of desktop solutions with network and server environments.
  • Document all incidents, service requests, and changes in the appropriate systems.

Requirements:
  • Active/lapsed DV clearance
  • Strong knowledge of Windows OS, Active Directory, and Microsoft Office Suite.
  • Experience with hardware troubleshooting and software installation.
  • Understanding of network concepts and how they relate to desktop environments.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.

About SCC:
At SCC, we take the privacy and security of your information very seriously. Any information we hold will be processed in line with our privacy policy, which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing.

Apply Now:
If you are the Desktop Engineer we are after, please apply with your CV. References required.

Disclaimer:
SCC is an equal opportunities employer and welcomes applications from all qualified candidates.