Senior IT Support Specialist

4 weeks ago

Middlewich, Cheshire East, United Kingdom Senitor Associates Full time
Job Title: Senior Information Technology Support Engineer

We are seeking a highly skilled and experienced Senior IT Support Engineer to join our team at Senitor Associates. As a key member of our IT department, you will be responsible for providing technical support and guidance to our clients, ensuring the smooth operation of their IT systems and infrastructure.

Key Responsibilities:
  • Provide 2nd and 3rd line technical support to clients, troubleshooting software and hardware faults, and resolving issues in a timely and efficient manner.
  • Take ownership of user problems and be proactive in dealing with user issues, ensuring that clients receive the highest level of service.
  • Support existing IT systems, infrastructure, and networks, ensuring that they are running smoothly and efficiently.
  • Support on existing and new IT projects, including making technical recommendations in the scoping of IT projects for clients.
  • Audit new clients' IT systems and infrastructure, reporting back to clients on the findings and making recommendations for improvement where possible.
  • Work towards and complete Microsoft Certifications to support development.
  • Conduct system audits and assessments to ensure compliance and security best practices.
Requirements:
  • At least 3 years' experience in a similar role and broad technical knowledge.
  • Windows Servers (2008 – 2019) and Desktop Operating Systems (7/8/10)
  • Knowledge of Active Directory, Group Policy, DNS, DHCP
  • Understanding of networking protocols – LAN/WAN, Switches, Routers, Firewalls
  • Microsoft Exchange
  • Office 365 administration and configuration
  • Virtualisation technologies (VMware and/or Hyper-V)
  • Excellent communication skills and confidence in a client-facing role
Working Conditions:

The role will involve some travel to local client sites (all within 1 hour) so a full UK driving license is essential for this role. There is a company vehicle available for use and a fuel card for business use.

This is an office-based position between Monday and Friday with working hours of 9:00am and 5:00pm, with 1 week in 4 on call.

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