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Retail Store Director

2 months ago

London Area, United Kingdom Lazy Oaf Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to lead our flagship London store on Ganton Street. As a key member of our management team, you will be responsible for driving the growth of our store and evolving our physical space into a distinct community hub.

As a Retail Store Manager at Lazy Oaf, you will be responsible for managing a small, dedicated team, nurturing existing talent, and working to define and develop specialist roles within the store team structure.

Key Responsibilities
  • Management: recruitment and training of a small, dedicated team; nurturing our existing talent and working to define and develop specialist roles within the store team structure.
  • Events: work closely with the Brand team on establishing and implementing a roster of community and consumer events, installations, and activations to establish our stores as experiential brand touchpoints.
  • Financial accountability: managing payroll to sales budget, revenue, and reporting.
  • Day-to-Day leadership and management: in-store and as the retail link to the Lazy Oaf management team.
  • Customer Service: providing an inspiring lead, engaging with customers, and establishing and delivering a clear retail customer service, loyalty, and retention strategy.
  • Stock Management: creating retail buys, delivery organization, stock room maintenance.
  • Product Analysis: collating both quantitative and qualitative feedback from customers to design and inform the development of collections.
  • Health and Safety: maintaining a safe and healthy work environment for staff and customers in line with our policies.
  • Store Accounting: creating forecasts and budgets, maintaining financial records, management reporting, and product input when necessary.
  • Visual Merchandising: ensuring the store is on brand and maintained in line with the brand creative direction and guidelines.
Requirements
  • A natural affinity with and passion for the Lazy Oaf brand, its products, and its consumers.
  • Experience of people management.
  • A minimum of 3 years' experience in Retail Management, in the fashion or lifestyle industry.
  • Strong visual merchandising skills and a passion for creative display.
  • Pragmatism – with the ability to be both 'hands on' while also providing leadership.
  • Strong creative and operational skill sets.
  • Clear communication – both verbally and in writing.
  • Strong IT literacy, including POS systems and Microsoft Excel.
  • Ability to set priorities; meet tight deadlines in a rapidly changing environment.
  • An approachable, team player mindset.
  • Self-motivation and willingness to work independently.
  • Experience of retail marketing and/or event planning and management is a bonus.
What We Offer

We offer a competitive salary, great discounts across our products, and pension contributions after a qualifying period. At Lazy Oaf, we don't just accept difference – we're built on it. Lazy Oaf is proud to be an equal opportunity workplace.